RACQ is a member-owned organisation, which means all profits are returned to benefit members.
Since 1905, RACQ has advocated for member safety, community education, better roads, fairer fuel prices and many other issues.
We have a dedicated Advocacy division which is funded by the commercial lines of the business (insurance, bank and assistance) to perform this important role. The reason we can remain independent and speak up for Queenslanders on the issues they care about, is because we are not beholden to government for funding and cannot be influenced by someone pulling on the purse strings. We also don’t have shareholders, so our focus can remain on supporting members. Our Group CEO often says, “we don’t do things just to make money, we make money to do good things”.
RACQ provides a strong voice for its 1.8 million members and advocates on their behalf for safe, affordable and sustainable mobility. We know our members rely on us to give them a voice at the political level and that’s why we work hard to influence government and decision makers to secure better transport outcomes for Queenslanders.
You can view RACQ’s Advocacy Charter here.
Community and education
In 2018 the RACQ education team delivered important safety and behavioural education programs to 52,648 students across Queensland, including:
Streets Ahead & Streets Above: a primary school road safety programs teaching the basics of pedestrian, passenger and bicycle safety.
Docudrama: a senior school road safety education program teaching the skills of risk avoidance as a driver and passenger. It involves a mock car crash scene and emergency personnel and focusses on real-world strategies for Years 11 and 12 to combat the “Fatal 5”: Drink and Drug Driving, Fatigue, Not Wearing a Seatbelt, Speeding and Distraction.
Driver IQ / Cash IQ: A senior school education programs to better equip and empower learner and provisional drivers and their passengers with strategies to effectively acquire their 100 hours and thrive as a Provisional Driver (Driver IQ); and a focus on financial wellness where students evaluate their current financial behaviour and challenge mindsets associated with financial freedom (Cash IQ).
Years Ahead: a road safety education program focusing on road rules, medical considerations and driving competency for older drivers; and Kids & Cars: a program which educates parents and carers about safety in and around cars and the value of properly fitted child restraints.
Research, data analysis and global best practice guides RACQ’s Public Policy team as they look to the future of mobility, infrastructure and funding for Queensland.
RACQ’s Mobility Matters 2017-2021 document calls on government to share its commitment for safe, affordable and sustainable transport policies and infrastructure to benefit Queenslanders.
Our policy priorities have included:
- Upgrade AusRAP star rating of the network
- Increase on-road police presence
- Support car safety rating programs
- Reinstate funding for motor vehicle theft reduction council
- Mandatory fuel price reporting
- Freeze vehicle registration charges
- Increase transport capital expenditure
- Eliminate stamp duty
- Integrate public transport services
- Segregate cycle infrastructure
RACQ’s motoring team is just a phone call away, ready to provide advice to members on cars (buying, selling, maintenance), roads, safety and all things motor related!
Members can call, Monday to Friday (8am to 5pm) on 07 3666 9148 (Brisbane) or 1800 623 456 (outside Brisbane).
Member communications and engagement
Through our external media channels we work to keep our members informed and educated about the issues we know they care about; alongside our monthly magazine The Road Ahead, online articles on RACQ Living and Your Shout podcast. Special member events like Gold 50 (to acknowledge and thank our members who have been with us for 50 plus years) and RACQ’s annual MotorFest, are popular events on the calendar.
RACQ uses focused campaigns to highlight important safety messages for motorists. You may recall our most recent campaigns: Take it slow, Christmas 2018/19 road safety campaign; and Set your phone then leave it alone, distracted driver awareness campaign in conjunction with Motor Accident Insurance Commission (MAIC) and Department of Transport and Main Roads (DTMR).
Technology and safety
The work of the technology and safety team is far reaching and can be seen across a range of initiatives and regulatory changes. Tech and Safety work on behalf of members to consult with and inform government policy and legislative change. The Fatal 5, distracted driver programs, vehicle recalls, used car safety ratings and speed camera location reviews are just some examples of the breadth of activity from this advocacy division.